AFA Employee Assistance Program (Peer Support)

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From time to time, everyone experiences personal or work-related problems. Sometimes, these problems can overwhelm our normal coping strategies. Support from a trained peer or a referral to a mental health professional may prove helpful.  

Norse has partnered with the AFA to provide peer support services to all Norse cabin crew, regardless of base. 

Mission 

The Association of Flight Attendants Employee Assistance Program (AFA EAP) is a confidential resource available to cabin crew, their families and their partners to assist with personal, as well a work-related concerns. AFA EAP provides three distinct but interrelated services, including:
1.    Assessment, support and resource referral
2.    Advancement of professional standards through conflict resolution
3.    Response to critical and traumatic incidents. AFA’s objective in providing these services is to enhance the health, safety and well-being of its union family with the highest quality of peer support available within the EAP industry. 

Where to get help 

If you or any cabin crew need peer support, please contact EAP Director Heather Healy at: [email protected] or +1 (301) 437-0390 (WhatsApp available). 

Visit https://www.afacwa.org/eap for more information.
 

Interested in becoming an EAP committee member?

Local EAP committee members form the foundation of any peer support program and Norse’s peer support program will not be any different. At least two (2) EAP committee members are needed for each crew base: CDG, FLL, JFK, LGW, OSL. If you are interested in becoming a local EAP committee member, please read the following and fill out the application below. 

Guidelines for becoming an EAP committee member:

1) Willingness to adhere to AFA EAP policies and procedures;
2) Ability to maintain strict confidentiality;
3) Agreement to submit necessary EAP documentation on a timely basis;
4) Commitment to and flexibility to respond to routine and emergent EAP situations;
5) Being in "good standing" with the company.
6) Willingness to actively participate in all EAP activities for at least one (1) year. 

Purpose and General Function: 

To assist cabin crew who are experiencing emotional/psychological, relationship, addiction, financial, legal and/or work-related problems that affect their health and well-being both on and off the job.

Specific Duties and Responsibilities:

1) Promote the services of EAP.
2) Assist "troubled" cabin crew when such problems affect their personal and professional lives, including referral to appropriate treatment resource or self-help groups. Assist cabin crew in gaining necessary leaves of absence. Follow up with cabin crew as necessary.
3) Help cabin crew understand and adhere to company policy/procedure upon their return to work. 

Applications to become an EAP Representative can be submitted via the website: http://www.afacwa.org/prospective_eap_rep_interview_questionnaire.  Training will be provided in May in Chicago (US). The Company and the AFA will cover the costs of training and all other expenses. Please submit an application by Friday, March 31st. 

If you have any questions about Norse EAP/Peer Support, please contact EAP Director Heather Healy at: [email protected]