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Contact the AFA-CWA International EAP Department

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Contact The EAP

Phone: 1-800-424-2406 or 202-434-0560

Phone or Text or Whatsapp: 301-437-0390

Email: [email protected]

Write to us:

AFA-CWA Employee Assistance
501 3rd Street NW
Washington, DC  20001 

Are you interested in becoming a part of the EAP Committee?

Learn more information below:

What does the EAP Committee do?

The Employee Assistance Program (EAP) provides three (3) distinct but interrelated human services: EAP Services (EAPS); Professional Standards (PS); and Critical Incident Response (CIR).

Offers emotional support and assistance to Flight Attendants, their partners, and families, whether the issues are of a professional or personal nature. Peer counselors provide assessment support and referral services for a wide range of issues such as domestic abuse, depression, and work-related stress.

Provides conflict resolution, coaching and strategies to those in need. Flight attendants are encouraged to contact the EAP Committee to resolve conflicts with flying partners rather than requesting action from management.

Renders emergency response in the aftermath of a critical incident or workplace trauma (ranging from turbulence to catastrophic accidents, as well as physical assaults, threats/violence, etc.)

Guidelines for becoming an EAP committee member:

1) Willingness to adhere to AFA EAP policies and procedures;

2) Ability to maintain strict confidentiality;

3) Agreement to submit necessary EAP documentation on a timely basis;

4) Commitment to and flexibility to respond to routine and emergent EAP situations;

5) Being in "good standing" with the company.

6) Willingness to actively participate in all EAP activities for at least one (1) year.

Purpose and General Function:

To assist members who are experiencing emotional/psychological, relationship, addiction, financial, legal and/or work-related problems that affect their health and well-being both on and off the job.

Specific Duties and Responsibilities:

1) Operationalize a home-based answering system minimally including a machine with a dedicated EAP extension.

2) Promote the services of EAP.

3) Assist "troubled" flight attendants when such problems affect their personal and professional lives, including referral to appropriate treatment resource or self-help groups. Assist flight attendants in gaining necessary leaves of absence. Follow up with flight attendants as necessary.

4) Help flight attendants understand and adhere to company policy/procedure upon their return to work.


You can call the International EAP office at (800) 424-2406 or e-mail.   Fill out the EAP Rep Application and FAX it to: (202) 434-1411 or fill out the form online here>>