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About Employee Assistance Program (EAP)/Professional Standards

From time to time, everyone experiences personal or work-related problems. Sometimes, these problems can overwhelm our normal coping strategies. Support from a trained peer or a referral to a mental health professional may prove helpful.

The Association of Flight Attendants Employee Assistance Program (AFA EAP) is a confidential resource available to the members, their families and their partners to assist with personal, as well a work-related concerns. AFA EAP provides three distinct but interrelated services, including:

  1. Assessment, support and resource referral
  2. Advancement of professional standards through conflict resolution
  3. Response to critical and traumatic incidents. AFA’s objective in providing these services is to enhance the health, safety and well-being of its union family with the highest quality of peer support available within the EAP industry.

Give the EAP a call if you are struggling with:

  • Family issues, divorce or concern for a family member
  • Co-worker conflict
  • Emotional/psychological issues such as: depression, anxiety, eating disorder, loss/grief, thoughts of suicide.
  • Trauma, physical assault, aircraft emergencies
  • Job Stress
  • Chemical dependency, recovery issues, relapse

About AFA-CWA Employee Assistance

Are EAP services confidential?
Yes! Your contacts and discussions with the EAP are confidential. Information is only released in accordance with federal and state confidentiality regulations.

Does the EAP cost anything?
No! Supported by your union dues since 1980, AFA-CWA’s nationally acclaimed EAP has provided free services to thousands of flight attendants, their families, and partners.

How do I access the EAP?
Many ways! You can contact your local peer representative directly or call the International helpline at 1-800-424-2406 or 202-434-0560 to help you access services. You can also visit the EAP Department website at   to find a peer representative at your local.

When should I call the EAP?
Anytime! Or as soon as you, your partner, or family feel like a problem is getting too difficult to handle alone. No matter how small or large the problem may be, AFA-CWA EAP can help.

What happens when I call the EAP?
Good things! Your trained EAP peer representative can answer any questions you may have about EAP services available to you. The peer representative will listen to your concerns, answer any questions you may have, offer guidance and support, and assist you with locating resources. The only thing you have to lose is the problem.

EAP Brochure

Click the image below or click here to download the EAP Brochure (PDF)

eap brochure image


Confidentiality is the Cornerstone of the AFA EAP Confidentiality provides an assurance to those who seek help that all identifying information will be safeguarded. Without this promise, many members needing assistance would not come forward.

Exception to Confidentiality

Duty to Warn – When a client’s behavior presents an immediate and imminent danger to self or others, an EAP rep may need to breach confidentiality to ensure safety, as stipulated by law.

With Release – An EAP rep may release information per a member’s request if there is proper written authorization.

Contact The EAP

Phone: 1-800-424-2406 or 202-434-0560

Phone or Text or Whatsapp: 301-437-0390

Email: [email protected]

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