Centrik and Reporting

Safety Reporting is an important part of the culture at Norse.

Norse uses Centrik as their reporting system. It also doubles as the place where all our manuals, newsletters, and notices are found.

There are several different types of reports that can be written using this system

For most of us, there are some reports that we will use more often than others and these are the general situations that are most common. This list is NOT exhaustive

• Fatigue Safety Report (FSR) for then we feel fatigued due to a particular pattern/pairing
• Ground Safety Report (GSR) for dirty vents, etc on a specific aircraft 
• Operational Service Report (OSR) for hotel, transport and catering issues that do not have an official impact on safety
• Health & Safety Report (HSE) for general concerns about employee welfare at work. EG: I feel sick when I go to crew rest on every single aircraft I fly on and I am worried the planes in general need to be deep cleaned.

To access Centrik and write a report, follow these steps:

• Go to https://flynorse.centrik.net
• If you are not logged in, Log in using Flynorse Azure ID login

• Input your flynorse email and password
• You will end up on the home page. Select "Safety"

• It will take you to the Safety Report home screen. You will see 3 different tabs for reports to write. 
  • Safety Occurrence Report
    • Air Safety Report
    • Cabin Safety Report
    • Hazard Report
    • Fatigue Safety Report
    • Operations Control Centre
    • Engineering Safety Report
    • Ground Safety Report
    • Security Report
    • Training Safety Report
  • Health & Safety (HSE) Report 
  • Service/Complaints
• Select the tab that best represents your report and select "Start New Report"

• Fill in all the information on the the screen. Sections highlighted orange are mandatory. Feel free to input any recommendations and include any attachments such as photos in your report

• Once you are finished, select "Finish and Submit" and your report will be sent to management

• Once your report is sent, return to your Safety home screen and select "My Cases"
  • You will see the number of reports you have written, both open and closed, highlighted on the My Cases button

• Select the case and open the report.

•  Scroll down to the bottom of the page and select "Download Report" .

Once your report has been downloaded, send a copy of it via email to your union. 

• Email your report to [email protected]  

*Page updated December 19, 2023 at 12:27pm EST*